Privacy Policy

This Privacy Policy describes how Gaugon (“Company,” “we,” “us,” or “our”), a business operating in the State of Florida, United States, collects, uses, retains, discloses, and protects personal information obtained through our website at gaugon.com and through the provision of our services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this policy. If you do not agree with its terms, do not use our website or services.

This policy applies to residents of all U.S. states, including California residents with additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily submit when you contact us through our website contact form or via email, request a consultation, quote, or service engagement, subscribe to updates or newsletters, or communicate with us in the course of a service engagement.

This information may include your name, email address, company name, job title, and the content of your communications. We do not collect payment card data through our website. Any billing is handled through separate, secured channels under a client agreement.

2.2 Automatically Collected Technical Information

When you visit our website, standard web server logs and browser technologies may automatically record your IP address, browser type and version, operating system, referring URL, pages visited and time spent on pages, and date and timestamp of access.

This data is collected at the server and infrastructure level and is used solely for security monitoring and operational integrity. We do not use third-party behavioral tracking or advertising analytics. We use privacy-first, cookieless tools — Plausible Analytics for aggregate traffic metrics and Vercel Speed Insights for performance monitoring — that do not identify individual users, set tracking cookies, or build behavioral profiles.

2.3 Cookie Data

We use a limited set of cookies as described in our Cookie Policy. We do not deploy advertising or behavioral tracking cookies.

3. How We Use Your Information

• Responding to inquiries and providing customer support
• Delivering services, project communications, quotes, and invoices under a client engagement
• Sending service-related updates (not marketing) where you are an active client
• Sending marketing communications only where you have explicitly opted in
• Maintaining the security and integrity of our systems
• Complying with applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

For individuals in jurisdictions requiring a legal basis for data processing (including EU/EEA residents accessing this site):

• Contractual necessity — processing required to fulfill a service agreement
• Legitimate interests — security monitoring, fraud prevention, and operational logging
• Consent — marketing communications and non-essential cookies, where applicable
• Legal obligation — compliance with applicable law

5. Disclosure of Information

We do not sell, rent, or trade personal information. Disclosure is limited to the following circumstances:

5.1 Service Providers

We engage third-party vendors strictly necessary to operate our business (e.g., web hosting, email delivery infrastructure, privacy-first analytics). These vendors are contractually bound to use your data only as directed by us, implement appropriate security controls, and not disclose your data to any other party.

5.2 Legal Requirements

We will disclose personal information when required by a valid court order, subpoena, or legal process; a lawful request from a federal, state, or local government authority; or circumstances where disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of any person.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, personal information may be transferred to the successor entity. We will provide notice prior to such transfer and prior to your information becoming subject to a materially different privacy policy.

6. Data Retention

We retain personal information for the minimum period necessary to fulfill the purpose for which it was collected, subject to any legal retention requirements under applicable law.

Upon expiration of the applicable retention period, data is securely deleted or anonymized.

7. Security

We implement the following controls to protect personal information:

• TLS/SSL encryption for all data in transit
• Access controls limiting data access to personnel with operational need
• Secure server infrastructure hosted through vetted providers
• No storage of sensitive personal or financial data on our web servers

No transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we maintain commercially reasonable safeguards appropriate to the sensitivity of the data we handle.

8. Your Rights

8.1 All Users

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to our legal retention obligations
• Opt-Out — unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly
• Restrict Processing — request that we limit processing of your information in certain circumstances

8.2 California Residents (CCPA/CPRA)

In addition to the rights above, California residents have the right to:

• Know the specific categories and pieces of personal information collected
• Know the categories of sources from which information is collected
• Know the business or commercial purpose for collection
• Know the categories of third parties with whom information is shared
• Opt-Out of Sale or Sharing — we do not sell or share personal information for cross-context behavioral advertising; no opt-out mechanism is required, but we disclose this explicitly
• Non-Discrimination — we will not discriminate against you for exercising any CCPA right
• Limit Use of Sensitive Personal Information — we do not collect sensitive personal information as defined under CPRA

To submit a request, contact us at privacy@gaugon.com. We will respond within 45 days of receipt. If additional time is required, we will notify you of the extension within the initial 45-day window. We may require identity verification before fulfilling access or deletion requests to prevent fraudulent disclosure.

9. Children

Our services are directed exclusively to businesses and individuals 16 years of age or older. We do not knowingly collect personal information from individuals under 16. If we determine that we have inadvertently collected such information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third parties and encourage you to review their policies before submitting any personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, applicable law, or operational requirements. The “Last Updated” date at the top of this page reflects the most recent revision. For material changes, we will provide notice via email to active clients or by prominent notice on our website prior to the change taking effect.