The Challenge
A multi-location hospitality business managed schedules, inventory, and customer records across disconnected tools with no central source of truth or enforceable access controls.
Our Approach
We built a custom CRM and administrative portal that unified operations in one secure interface. The architecture centered on strict RBAC, shared operational dashboards, and auditable workflows for sensitive actions.
Architecture
- Role-based dashboards aligned to each access level
- POS synchronization for real-time inventory and sales visibility
- Staff scheduling and availability workflow management
- RBAC enforcement at both UI and API layers
- Audit logging on sensitive operations and permission changes
- Secure session management with strict browser security policies
Results
The business reduced operational overhead by consolidating three separate tools into one portal. Managers now operate from a single source of truth, while unauthorized data access issues were eliminated.
Outcomes
60%
Reduction in admin time
3 to 1
Tools consolidated
Zero
Unauthorized access events
All
Locations on single portal