The Challenge
A fine jewelry and repair studio in Florida was managing sales, appointments, repairs, staff schedules, and customer records across separate tools. No single view of the business existed, and enforcing access controls across locations was impossible.
Our Approach
We built the Gaugon Enterprise CRM & Admin Portal — a custom multi-role platform that connects POS, inventory, and scheduling into one auditable interface. Each staff role sees only the data relevant to their responsibilities, and every sensitive action is logged for compliance.
Architecture
- Role-based dashboards aligned to counter staff, managers, and admin
- POS integration for real-time inventory and sales visibility
- Repair tracking and customer notification workflows
- Staff scheduling and availability management
- RBAC enforcement at both UI and API layers
- Cloud image storage for product and repair documentation
- SMS notifications for repair status and appointment reminders
- Audit logging on all sensitive operations and permission changes
Results
Counter staff now operate from one screen instead of three. Managers have live inventory and repair status at a glance, unauthorized data access was eliminated, and the owner can audit any transaction from any device.
Outcomes
3 to 1
Tools consolidated
Zero
Unauthorized access events
60%
Reduction in admin overhead
All
Locations on single portal